Documentation/Order Management

Managing Orders

Create, track, and manage secure download links for your customers.

An Order in Aranly represents a unique access grant. It connects a Customer to a Product with specific rules (expiry, download limit).

Creating Orders

There are three ways to create orders:

  • Manual Creation: Click New Order, select a product, and set the limits manually. Best for one-off sales.
  • CSV Import: Click the spreadsheet icon to upload a list of orders. Great for migrating form other platforms.
  • API: Use our Developer API to automatically create orders from your checkout flow (Stripe, Shopify, etc.).

Advanced: Automation Mode

In Automation Mode, standard order emails are suppressed, and custom workflows take over. Use our .map() iterator to handle grouped orders with ease and access deep data structure using {{ trigger.json.[path] }} tags.

Learn how to automate your orders

Managing & Troubleshooting

Use the Actions menu on any order row to help customers:

Extend Expiry

If a customer's link expired before they could download, you can add 24 hours, 3 days, or a week to their access time instantly.

Reset Downloads

If a customer failed their download and used up their limit, you can reset their download count to 0.

QR Codes

Click the QR icon to generate a scannable code for the download link. Perfect for physical notes or packaging inserts.

Sticky Notes

Click the note icon in the first column to add private internal notes to an order (e.g., "Customer requested refund via email").

Understanding Statuses

PaidNormal, active order. Access is granted.
RefundedMarked as refunded. Access is blocked.
CancelledManually voided. Access is blocked.